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Customer care
Learn how Afro Beauty Store handles product authenticity concerns and issues with incorrect, damaged, or defective products.
Afro Beauty Store guarantees that the products we sell are authentic and original.
Authenticity does not guarantee that a product will achieve a particular result for every customer. Results vary depending on the individual, skin or hair type, product suitability, and use.
We do not accept returns, exchanges, or refund requests solely because an authentic product did not deliver the customer's expected results or did not suit their personal preferences. A lack of results does not, by itself, mean that a product is counterfeit.
If you have concerns about a product's authenticity, contact us with your order details, clear photographs of the product and packaging, and the reason for your concern so we can investigate.
If you receive an incorrect, damaged, or defective product, contact us with your order details and photographs so we can review the issue.
This policy does not limit any rights or remedies available under applicable consumer protection law.
Please contact our team if you need help with a concern about your order or a product.